Store Policy

🛍️ Store Policy

Welcome to Cup Of Jo Cobb — where every mug tells a story. We value transparency, trust, and great customer service. Below are our key store policies to help guide your shopping experience with us.

🔁 Return & Exchange Policy

If you’re not fully satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order. Items must be unused and in their original condition.

To initiate a return, please email us at cupofjocobb@hotmail.com. Once approved, we will provide instructions for returning the item. Customers are responsible for return shipping costs unless the product was defective or incorrect.

🚚 Shipping Policy

Orders are processed within 1–3 business days (excluding weekends and holidays). We offer free shipping for orders within the USA and Europe.

  • USA: Estimated delivery in 7 business days.
  • Europe: Estimated delivery in 15 business days.
  • Other regions: Delivery time varies by destination.

Once shipped, you will receive a tracking number via email.

💳 Payment Methods

We accept a wide range of secure payment options:

  • Visa, MasterCard, American Express
  • PayPal
  • Shopify Payments
  • Apple Pay & Google Pay

All transactions are encrypted and secure.

🔐 Privacy Policy

Your privacy is important to us. We collect only the information necessary to process your order and improve your shopping experience. We never sell or share your personal data with third parties without your consent.

For more details, please refer to our full Privacy Policy page.

📮 Shipping to P.O. Boxes

We do our best to accommodate P.O. Box deliveries, but some carriers may have restrictions. If you require special delivery arrangements, please contact us before placing your order.

📞 Customer Support

Need help with your order? Have a question or suggestion? We’d love to hear from you.

Contact us at cupofjocobb@hotmail.com or call us at +1 934-465-3462. Our team is available Monday–Friday, 9 AM – 5 PM (EST).

Company Name: CUP OF JO COBB, LLC

Address: 6836 MONARCH PARK DR, APOLLO BEACH, FL 33572

Email: cupofjocobb@hotmail.com

Phone: +1 934-465-3462